Refund Policy

Last updated: 25 January 2024

1. Refund Policy Overview

   Thank you for shopping at www.ivteshop.in We value your satisfaction and strive to provide a seamless shopping experience.
   This Refund Policy outlines our policies regarding refunds for purchases made on our website.

2. Eligibility for Refund

   We accept refund requests under the following conditions:
   Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 14 days of receiving the item.
   We will provide instructions on how to return the item for a refund or replacement.
   Incorrect Item Received: If you receive an incorrect item, please contact us within 14 days of receiving the item.
   We will arrange for the correct item to be shipped to you or provide a refund.
   

3. Non-Refundable Items

   Certain items are non-refundable, including:

   Downloadable products. Gift cards. Perishable goods.
4. Refund Process

   To request a refund, please follow these steps:
   Contact our customer support team at info@ivorytechnologies.com within the specified time frame.
   Provide your order number, a description of the issue, and any supporting documentation, such as photos for damaged or defective items.
   Our customer support team will review your request and provide instructions on how to proceed.

5. Refund Timeframe

   Refunds will be processed within 5 days of receiving the returned item or resolving the issue.
   The actual time it takes for the refund to reflect in your account may vary depending on your payment method.

6. Shipping Costs

   Shipping costs are non-refundable unless the return is a result of our error (e.g., you received an incorrect or defective item).

7. Contact Us

   If you have any questions about our refund policy, please contact us at info@ivorytechnologies.com